Refund Policy

Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

  • Unused and unopened
  • In their original packaging
  • In the same condition as received

Due to hygiene reasons, opened beauty and skincare products cannot be returned unless they are defective or damaged.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Exchanges

If you received a damaged or defective item, we will gladly exchange it. Please contact us within 7 days of receiving your order with photos of the damage.

Non-Returnable Items

  • Opened or used products
  • Gift cards
  • Sale or clearance items

How to Initiate a Return

To start a return, please contact us with your order number and reason for return. Our team will guide you through the process.