Returns & Exchanges

At PrimeBeauty, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or exchange in accordance with the policy below.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be in the original packaging, where applicable
• Include all original accessories, tags, and inserts
• Not show signs of damage, wear, or misuse

How to Request a Return

To request a return, please contact PrimeBeauty through our Contact Us page or customer support with your order number and the reason for the return.

Please do not send an item back before receiving return instructions from our support team.

Return Shipping

If the return is due to a defective, damaged, incorrect, or missing item, PrimeBeauty will cover the reasonable return shipping cost.

For returns due to personal preference, such as ordering the wrong size, changing your mind, or no longer wanting the item, the customer may be responsible for return shipping costs.

Exchanges

We accept exchanges for eligible items within 30 days of delivery, subject to product availability.

If the requested replacement item is unavailable, PrimeBeauty may offer a refund or another suitable solution.

Damaged or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

For damaged items, please provide photos of the product and packaging when contacting us so we can investigate and assist you promptly.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other applicable reasons. These may include:

• Opened or used personal-care products
• Items that have been damaged or altered after delivery
• Clearance or final-sale items, where clearly identified
• Gift cards
• Products specifically identified as non-returnable on the product page

Final Sale Items

Items marked Final Sale are not eligible for returns or exchanges unless they arrive damaged, defective, or incorrect.

Order Cancellations

If you need to cancel an order, please contact PrimeBeauty as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Important

We reserve the right to refuse a return or exchange if the item does not meet the eligibility requirements described above.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions about returns or exchanges, please contact PrimeBeauty customer support.

Giving Back

At PrimeBeauty, we believe that doing business is about more than simply selling products. We want our success to have a positive impact beyond our store and our customers.

Our Commitment

We are committed to supporting meaningful causes and giving back to communities whenever possible. Our efforts may include charitable contributions, community support, and other initiatives designed to make a positive difference.

Making a Difference

Every purchase from PrimeBeauty helps support our growing business and allows us to continue exploring meaningful ways to contribute to causes that matter.

We believe that even small actions can create a positive impact when we work together.

Our Promise

As PrimeBeauty grows, we hope to expand our giving-back initiatives and create an even greater positive impact.

Thank you for being part of our journey and for supporting PrimeBeauty.